FAQ
What is Timeless Filler?
Timeless Filler is a Lithuania-registered international ecommerce business offering a growing selection of aesthetic products from international manufacturing partners. Our catalog includes dermal fillers, botulinum toxin products, skin boosters, collagen stimulators and other aesthetic products.
Where are your products manufactured?
Our products come from international manufacturing partners. Selected products are manufactured in South Korea, while the manufacturing origin can vary by product. Please refer to the individual product page for available manufacturer and product information.
Where do orders ship from?
Selected products are fulfilled and shipped directly from our manufacturing partners, including partners in South Korea. The shipping origin can vary depending on the product and order.
Do you ship internationally?
Yes. We offer international shipping to eligible destinations. Availability, shipping methods, delivery times and import requirements can vary by country.
How long does shipping take?
Processing and delivery times depend on the product, fulfillment location, destination and shipping method selected. Estimated shipping information is provided where available, and tracking may be provided depending on the shipping service.
Will I receive a tracking number?
Where tracking is available for your shipping method, tracking information will be provided after your order has been dispatched.
Are customs duties and taxes included?
Not necessarily. International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country. Unless explicitly stated otherwise at checkout, these charges are generally the responsibility of the recipient.
Can I order from my country?
We ship to eligible destinations, but regulations governing aesthetic products can differ significantly between countries. Before ordering, customers are responsible for confirming that the products they purchase can legally be imported and received in their destination country.
Are your products genuine?
We source products through our international manufacturing and supply partners. Product information, manufacturer details and other available specifications are provided on the relevant product pages. Customers should review the product information and packaging upon receipt.
Are these products for professional use?
Some products in our catalog are intended for use by qualified healthcare or aesthetic professionals and may be subject to specific regulations. Always review the manufacturer's instructions, labeling and applicable laws before purchasing or using a product.
Can I purchase products for my clinic?
Yes. Timeless Filler serves professional buyers, clinics and larger-volume customers. If you're interested in purchasing larger quantities, contact us regarding available wholesale options.
Do you offer wholesale pricing?
Wholesale opportunities may be available depending on the product and order quantity. Contact our team with the products and quantities you're interested in so we can provide the appropriate information.
How can I contact Timeless Filler?
You can contact our customer-support team through the contact options provided on our website. We're happy to assist with questions about products, orders, shipping and wholesale purchasing.
What if I receive the wrong or damaged product?
Contact us as soon as possible after delivery with your order information and clear photographs of the package and product. Our team will review the situation and advise you on the next steps according to our applicable order and return policies.
Can I return an order?
Returns depend on the product type, condition, destination and applicable return policy. Because some aesthetic products may have specific handling or regulatory requirements, please review our Returns & Refunds Policy before placing an order.
How do I choose the right product?
Product selection depends on the specific product characteristics, intended application, professional requirements and applicable regulations. Our blog and product pages provide educational information to help you compare products, but they do not replace professional medical advice or manufacturer instructions.
Why should I buy from Timeless Filler?
We focus on providing:
🌍 International access
Products available to customers in eligible global markets.
📦 Direct manufacturer fulfillment
Selected orders are shipped directly through our manufacturing partners.
🔎 Product information
We aim to provide useful specifications and manufacturer information.
💬 Customer support
Assistance with products, orders and shipping.
🏢 Wholesale options
Solutions for clinics and larger-volume professional buyers.
A quick note for international customers
Aesthetic products can be regulated differently from one country to another. It is the customer's responsibility to confirm that a product is permitted for importation, receipt and intended use in their destination country. Timeless Filler does not guarantee that every product is authorized or available for use in every jurisdiction.